Our Seven Golden Rules

• We answer the phone

  Over 80% of all calls during normal business hours are answered by a person. In most cases, by one of our technicians.

• We respond quickly

  ...even during after hours. Using a unique employee incentive program, the mean time for response to off-hour emergencies is under 15 minutes.

• We show friendly caring attitude

  Your success is our success -- you are not bothering us and our staff won't act like you are.

• We respect confidentiality and security

  Held in the highest regard for your protection.

• We staff diverse disciplines

  We create available internal resources to resolve issues quickly.

• We promote open source

  AIM utilizes license-free, enterprise-level solutions where appropriate.

• We are product impartial

  Best solution for you, not highest commission for us.