Building Excellence in IT Since 1993

Built with an entrepreneurial mindset, Mark founded AIM IT Services in 1993 prior to earning his CIS degree from Arizona State University. At just 14 years old, he developed operations software for his father's small business, laying the groundwork for a lifelong focus on practical technology solutions. AIM's first client was a Scottsdale law firm where Mark had previously gained hands-on experience in networking, software efficiencies, accounting, and marketing. In addition to executive leadership, Mark continues to contribute to software design and database development for AIM clients. He has been married for over 30 years, has three children, and enjoys watercraft and competitive golf.

Zack has been part of AIM IT Services since 2004. After earning a degree in Computer Systems Engineering from Arizona State University, he chose a more client-focused path within the IT industry. As VP of Managed Services, Zack thrives in the fast-paced MSP environment, guiding teams and supporting clients through complex technical challenges. Outside of work, he enjoys traveling and spending time with his wife and two children.

Brad joined AIM IT Services in 2018 and brings decades of IT experience from the newspaper publishing industry. Over the course of his career, he has held roles including computer operator, operations analyst, and database administrator. As Software Development Project Manager, Brad bridges technical execution with client communication, helping translate complex requirements into practical solutions. He has been married for over two decades, has three children, and enjoys golfing and exploring northern Arizona.

Chris serves as Director of Managed Services, combining entrepreneurial drive with deep technical expertise. His career at AIM progressed from intern to leadership, where he now oversees technological direction and business development initiatives. Outside of work, he enjoys classic car restoration and is the proud owner of a 1967 Shelby GT350R concept car and a 1966 Fastback Mustang GT. He and his wife are advocates for animal welfare and share their home with five adopted pets.

Cristina serves as Help Desk Manager, leading frontline support operations and fostering a strong client-focused culture within the team. She is passionate about continuous learning and professional growth. Outside of work, Cristina enjoys spending time with her family and has played piano since childhood.

Annie serves as Director of Marketing & Design, leading brand strategy, creative direction, client communications, and marketing initiatives. She works closely with clients and internal teams to translate business needs into clear messaging and compelling visual solutions. Outside of work, she enjoys spending time with friends and family and is a longtime fan of classic television sitcoms.

Erik serves as Director of Business Development for the Pacific Northwest. With a background spanning the music and startup industries, he blends technical production expertise with strategic sales leadership, driving measurable business growth and partnership expansion.

Carson joined AIM IT Services in 2017 and steadily advanced into his current role as Tier 3 System Administrator. He supports complex infrastructure environments and high-level technical escalations. Outside of work, Carson enjoys golfing and playing frisbee.

Mary joined AIM IT Services in early 2024 as a Software Engineer. She focuses on solving development challenges with precision and attention to detail while contributing to innovative software solutions. Outside of work, Mary enjoys playing volleyball, traveling, and exploring new trails.

Ryan has been part of AIM IT Services since 2008 and specializes in web development and custom software engineering. In addition to development work, he is an avid fiction writer and published author.

Anthony transitioned into IT after beginning his career in the food industry and earning certifications as an EMT and Firefighter. He continues to expand his expertise in network and systems administration. Outside of work, Anthony enjoys spending time with his wife and their dog, Millie, and exploring the outdoors.

Jose brings several years of IT support experience, assisting clients with troubleshooting, infrastructure support, and system optimization. He's been a valued member of the AIM Team since 2017. Outside of work, he enjoys spending time with loved ones and taking road trips.

Cody brings several years of hands-on IT experience developed through real-world application and independent study. He maintains a strong troubleshooting mindset and adaptability across evolving technologies. Outside of work, he enjoys spending time with his son and pursuing creative hobbies.

John brings a diverse background including service in the U.S. Army and experience teaching high school mathematics. He applies a disciplined, analytical approach to client support and technical troubleshooting, driven by a strong commitment to customer care.

Jesse serves as a Tier 1 Help Desk Technician, bringing creativity, precision, and a client-focused mindset to his IT role. He continues expanding his technical expertise while maintaining his passion for craftsmanship and performance.

Brooks transitioned into IT after more than a decade in mining equipment manufacturing. After earning his CompTIA A+ certification, he joined AIM IT Services and now supports clients in maintaining efficient workflows and resolving technical issues.

Dominic joined AIM IT Services in January 2026 after earning his degree in Computer Information Systems. He appreciates the variety the MSP model presents when it comes to technical problems and learns something new every day. In his personal life he has an affinity for vintage items, whether it's his 1987 Civic Si, Apple IIe, Zippo lighters, or VHS collection. He is proud to be a part of the PNW operations at AIM.

Kati joined AIM IT Services in 2025 as a Support Assistant. She supports daily technical operations, troubleshooting tasks, and internal coordination to help keep workflows running smoothly. Outside of work, she enjoys drawing and spending time with her three pet snakes.